What cleaning services do you offer?

We offer one-time cleaning services such as Move-In/Out Cleanings, Deep Cleanings, Standard Cleanings, and short-term rental turnovers. We also offer recurring maintenance cleanings at intervals that are convenient for you.

What areas do you serve?

We serve the Rockford/Northern Kent County. We cover Rockford Michigan, Belmont Michigan, Grand Rapids Michigan, Sparta Michigan, Kent City Michigan, Cedar Springs Michigan, Ada Michigan, Walker Michigan, Cannonsburg Michigan, East Grand Rapids Michigan.

Do you offer recurring cleaning services?

We do! We offer Weekly, Bi-weekly, Monthly, or Regular Occasional cleanings--just let us know how we can help.

How do I book a cleaning service?

Booking is simple. You can request a quote directly through our website, or call/text us at (616) 691-6051. We’ll ask a few questions about your home and help you choose the right type of cleaning and time slot.

How far in advance should I book?

For standard maintenance cleanings, a few days’ notice is helpful, and for deep cleans or move-in/move-out cleanings, 1–2 weeks gives you the best chance at your ideal day and time. That said, don’t talk yourself out of calling because you think it’s too late. If you need something sooner, reach out—we can often work in last-minute or next-day appointments when our schedule allows. We clean short-term rentals (STRs) on weekends only, and most other services are scheduled Monday through Friday, but if you’re not sure where your request fits, just contact us and we’ll do our best to accommodate you.

How long will my cleaning take?

It depends on the size of your home, how lived-in it is, and the type of service: Maintenance cleanings are typically the quickest. Deep cleans and move-in/move-out cleanings take longer because we’re detailing more areas. When you book, we’ll give you an estimated time window based on your home and service type. If we arrive and see that more time is needed than expected, we’ll talk it through with you before continuing.

Do I need to be home during the cleaning?

No, you don’t have to be home. Many of our clients give us a key, door code, or use a lockbox so we can come in and clean while they’re at work or out enjoying their day.

If you prefer to be home, that’s totally fine too—whatever makes you most comfortable. We just ask that while we’re cleaning a room, you give our cleaner space to work safely. This helps us avoid slips, wet floors, cords, and other safety issues so we can focus on doing a great job for you without needing to put up a bunch of “caution” signs in your home.

What should I do before the cleaning team arrives?

Nothing fancy! A few small things help us do a better job for you:

--Pick up any loose items like toys, clothes, dishes, or mail where possible

--Make sure we can access the areas you want cleaned (no locked rooms you want us in, etc.)

--Secure any valuables or sensitive documents you’d prefer we don’t touch

If life is busy and you don’t have time to tidy first, that’s okay—just let us know. We’re happy to do some light pick-up as part of your visit; we simply need to plan extra time for it.

Do you clean while pets are home?

Yes, we do! We’re very used to working around dogs, cats, and other pets. For everyone’s safety and comfort, please let us know ahead of time what kind of pets you have and whether they’re shy, curious, or protective. If your pet is anxious or may react to strangers or vacuums, we ask that you crate them or keep them in a separate room while we’re there. We can’t handle aggressive animals, so if that’s a concern, we’ll work with you to find a safe plan. If your pets are friendly and used to visitors, they’re welcome to hang out while we clean—we just might say hi and give them a little extra attention. 🐾

Are your cleaners background-checked and insured?

Yes. Every cleaner completes a background check and goes through our training process before working in clients’ homes. Our team members are also covered under our company’s insurance. Your safety, trust, and peace of mind matter to us just as much as a clean house.

Will I have the same cleaner every time?

In most cases, yes. We do our best to send the same cleaner to your home for each visit so they can get to know your space, your preferences, and your routines.

If your usual cleaner is sick, on vacation, or unavailable, we may send another team member—but they’ll have access to your notes so your service stays consistent.

Do you bring your own cleaning supplies and equipment?
Yes, we bring all the cleaning supplies and equipment needed to clean your home, including vacuums, cloths, and cleaning solutions.

If there’s a specific product you prefer (for example, a specialty product for your stone counters or a fragrance-free cleaner), just let us know ahead of time. We’re happy to use your products instead in those areas.

Are your cleaning products eco-friendly?

Yes, we aim to use high-quality, eco-friendly products that are safer for your family, pets, and the environment. We focus on effective, low-tox solutions for day-to-day cleaning throughout your home.

In higher-germ areas like kitchens and bathrooms, we do use disinfectants to properly sanitize surfaces. If you prefer the use of bleach in certain areas, you’re welcome to provide it and we can use it as directed in those spaces.

If you have allergies, sensitivities, or need fragrance-free products, please let us know ahead of time so we can plan accordingly and adjust what we use in your home.

How do you handle special cleaning requests?

We’re happy to customize your cleaning. If there are certain areas you want us to prioritize (like baseboards, inside the fridge, or extra attention to bathrooms), just let us know when you book or before your cleaner arrives.

Some special tasks may require additional time or an adjusted price. If that’s the case, we’ll let you know in advance so you can decide what you’d like to include in your visit.

Are there things you don’t clean?

Yes. For safety, legal, and insurance reasons, there are some things we’re not able to clean, including:

Surfaces affected by mold, biohazards, or bodily fluids

Areas with active pest or rodent infestations

Heavily cluttered or hoarding situations (without prior agreement)

The inside of fireplaces or chimney interiors

Exterior windows that require ladders or unsafe access

Moving large or heavy furniture or appliances

If you’re not sure whether something is included, just ask—we’ll let you know what we can do, and if needed, we’ll recommend a safer option.

Do you guarantee your work?

Yes. We want you to feel good about the money you spend with us. If you notice something we missed or an area you’re not satisfied with, please reach out within 24 hours of your cleaning. We’ll talk through what you’re seeing and, when appropriate, schedule a touch-up for the missed areas or find another solution that feels fair. Our goal is always to make things right, not to argue about the details.

What happens if something gets damaged?

We treat your home with care, but accidents can happen. If something is damaged during your cleaning: Please let us know as soon as you notice it (or your cleaner will report it if they see it first). We’ll ask for a quick description and, if possible, photos to understand what happened. We’ll review the situation and work with you on a fair resolution, which may include repair or replacement.

We’re insured, and we take responsibility seriously—our priority is to handle it with honesty and respect.

What is your cancellation policy?

We understand that life happens and plans change. If you need to cancel or reschedule, we ask for at least 48 hours’ notice so we can offer that spot to another family and keep our team’s schedules (and income) consistent.

Cancellations or changes made with less than 48 hours’ notice may be subject to a cancellation fee. This helps us respect the time your cleaner has set aside just for you.

We’ll always share our policies in your confirmation messages so you know exactly what to expect.

What if I’m running late or forget my appointment?

If you’re running late, please let us know as soon as you can. In many cases, we can still complete the cleaning as long as we can start shortly after your scheduled time.

If we arrive and can’t get into your home (no one home, no access code/key provided, or locked out), this is considered a lockout. In those cases, a lockout fee may apply since we’ve reserved that time specifically for you and your cleaner is already on site.

How do I pay for the service?

We accept several payment methods, including credit/debit cards and online payments. In most cases, payment is collected after the cleaning is completed.

For recurring clients, we can securely keep a card on file and charge it automatically after each visit so you don’t have to think about it.

Do I need to sign a contract?

No long-term contract is required. You’re welcome to start with a one-time cleaning or set up a recurring schedule (weekly, bi-weekly, or monthly).

We do ask that you agree to our basic policies around access, cancellations, and payment, but you’re not locked into a long-term commitment—your cleaning schedule is flexible and can be adjusted as your needs change.